Delivery & Returns

We offer the following delivery options. For specific requests please email hello@glazeandgordon.com

If orders contain a PRE-ORDER item, the whole package will be dispatched once the pre-order item is in stock. If the non-preorder items are required faster, please email hello@glazeandgordon.com and we will arrange separate deliveries. There will be an additional delivery charge for this. 


United Kingdom

Standard Delivery

Free on all orders £59.99 and over.

£3.99 for orders under £59.99

3-5 working days (Mon-Fri)*

2 Day delivery

£7.99

1 to 2 working days (Mon-Fri)*


If you require a Saturday service or service before a certain time, please contact hello@glazeandgordon.com 

* Please allow an extra time  (extra day for the next day service) for delivery shipped to Northern Island, the Isle of Man, Scilly Isles and the Scottish Highland & Islands.


Europe

Standard EU Delivery 

Free on all orders £149 and over.

£10 for orders under £149

5-10 working days (Mon-Fri)

Express tracked & signed EU Delivery £15 3-7 Working Days (Mon-Fri)

 

USA

Standard USA Delivery

Free on all orders £199 and over.

£20 for orders under £199

4-10 working days (Mon-Fri)**


 

REST OF THE WORLD

Standard Rest of The World Delivery

Free on all orders £299 and over.

£35 for orders under £299

5-14 working days (Mon-Fri)**



**For recipients outside the EU, Glaze & Gordon Ltd. are not responsible for any charges associated with import duties, clearance fees or brokerage fees. We are also not responsible for any delays due to customs or otherwise and it is up to the recipient to provide any relevant information asked for by the customs authority. Please contact your local customs authority to determine any associated costs.


If you have any queries relating to the delivery of your parcel following dispatch please email hello@glazeandgordon.com



Returns and Exchanges

If you've changed your mind about your purchase, please return it in its original condition with proof of purchase within 90 days of receiving your order and we'll exchange or refund it according to our policy:

 

  • A full refund (or exchange) will be provided on any item returned to us with 90 days, for any reason.
  • Returns made after 90 days or damaged items will not be eligible for a refund.
  • All items must be in a re-sellable, unsoiled and unworn, except MDC stirrups, which are covered by a separate guarantee (see MDC product page for details.)
  • All items must be packaged carefully to prevent them being damaged in transit.

United Kingdom

 

We offer free returns & exchanges for orders over £59.99 for UK customers via Hermes drop off.

If your order is over £59.99 please email hello@glazeandgordon.com for a Hermes label, attach the label to you parcel and drop it off at your local Hermes drop off location found here (usually within 2 miles) > https://www.myhermes.co.uk/find-a-parcel-shop

If your order is under £59.99 please return your parcel via the Post Office or method of your choosing to the address below:

Glaze & Gordon Returns, Compton Court, Sheep Walk Lane, Kinver, DY7 5LX

Once we receive your return, it will be processed and a full refund will be issued as per our policy. If you wish to exchange the item we will send out the exchange free of charge. We advise to allow 14 working days for all exchanges or refunds to be processed. If for any reason your item is faulty or you have any other questions please email hello@glazeandgordon.com

 

Please include your order information and contact details. 

EU, USA and Rest of the World

Returns and exchanges are at your own cost, please return to:

Glaze & Gordon Returns, Compton Court, Sheepwalks Lane, Kinver, DY7 5LX, United Kingdom

Please include your order information and contact details. 

Contact us at hello@glazeandgordon.com or WhatsApp/Phone/Text: 07538 366282