Shipping policy

At Glaze & Gordon, our aim is to bring you high quality, fairly-priced items that combine classic style and functionality, beautifully packaged up with top-notch customer service. 

We work hard to ensure your unboxing experience thrills you with excitement from the moment it drops at your door, without a hint of disappointment when you open and use it. 

Below you can learn more about our shipping and returns & exchanges policies. 

We all know the pressure of needing a last-minute gift or finding yourself unexpectedly in need of an essential item for an equestrian outing. If you require a Saturday service or service before a certain time, please contact hello@glazeandgordon.com and we will do our best to assist. 

 

Non-UK Mainland:

Please allow extra time (extra day for the next day service) for delivery shipped to Northern Island, the Isle of Man, Scilly Isles and the Scottish Highland & Islands.

 

     2. Europe

Pre-Order Items

 *If orders contain a PRE-ORDER item, the whole package will be dispatched once the pre-order item is in stock. If the non-preorder items are required faster, please email hello@glazeandgordon.com and we will arrange separate deliveries. There will be an additional delivery charge for this. 

 

Disclaimer

**For recipients outside the United Kingdom, Glaze & Gordon Ltd. are not responsible for any charges associated with import duties, clearance fees or brokerage fees. We are also not responsible for any delays due to customs or otherwise and it is up to the recipient to provide any relevant information asked for by the customs authority. Please contact your local customs authority to determine any associated costs.

     3. USA

 

Pre-Order Items

*If orders contain a PRE-ORDER item, the whole package will be dispatched once the pre-order item is in stock. If the non-preorder items are required faster, please email hello@glazeandgordon.com and we will arrange separate deliveries. There will be an additional delivery charge for this. 

 

Disclaimer

**For recipients outside the United Kingdom, Glaze & Gordon Ltd. are not responsible for any charges associated with import duties, clearance fees or brokerage fees. We are also not responsible for any delays due to customs or otherwise and it is up to the recipient to provide any relevant information asked for by the customs authority. Please contact your local customs authority to determine any associated costs.

 

     4. Rest of the world

 

Pre-Order Items

*If orders contain a PRE-ORDER item, the whole package will be dispatched once the pre-order item is in stock. If the non-preorder items are required faster, please email hello@glazeandgordon.com and we will arrange separate deliveries. There will be an additional delivery charge for this. 

 

Disclaimer

**For recipients outside the United Kingdom, Glaze & Gordon Ltd. are not responsible for any charges associated with import duties, clearance fees or brokerage fees. We are also not responsible for any delays due to customs or otherwise and it is up to the recipient to provide any relevant information asked for by the customs authority. Please contact your local customs authority to determine any associated costs.

     5. Orders during peak seasons 

 

Please allow additional time for delivery of orders placed during peak times or during promotional offers due to increased volume in the warehouse or carrier delays at peak season. We appreciate your patience! 

     6. Shipping queries

 

If you have any queries relating to the delivery of your parcel following dispatch please email hello@glazeandgordon.com